Refund Policy
Last updated 27 October 2026
Accounts are free, so the only thing to refund is the Deals pass: a one-off payment for 12 months of claiming codes in the Deals vault. Nothing renews, so there is nothing to cancel.
Changed your mind? 14 days
If you have not claimed a deal code yet, email hello@bigmoves.ai within 14 days of paying and we will refund the whole payment. No reason needed.
After a code is claimed
Claiming a code gives you the deal straight away, so after that, or after 14 days, we refund where the law gives you a remedy: for example if the vault does not work as described, or the pass has a major problem we cannot fix.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a refund, and for a failure that is not major you are entitled to have it fixed in a reasonable time, or to a refund if we do not. Nothing in this policy takes away those rights or the consumer rights where you live.
How a refund is made
The whole payment goes back to the card you paid with, through Stripe. It usually shows in 5 to 10 business days, depending on your bank. Your Deals pass ends when it is refunded.
The deals themselves
What you buy from a vendor with a code is between you and that vendor, under its own refund terms. Ask the vendor for those refunds. See our Terms.
Contact
BigMoves Pty Ltd, Queensland, Australia. Email hello@bigmoves.ai with the email you joined with.