Workflow3 workflows
Voice agent knowledge base sync
Keep your ElevenLabs voice agent's knowledge base in step with your Airtable FAQs and automations tables, and turn call questions into FAQs.
How it fits together
Split call questions into FAQ records watches your post call reviews table. When a new review lands with questions the caller asked, an OpenAI model splits them and each one becomes a record in your FAQs table, waiting for your answer. Sync FAQs table to ElevenLabs knowledge watches the FAQs table. Whenever a record changes, it deletes the old faqs.txt document from your ElevenLabs knowledge base, uploads a fresh one built from every question and answer, and attaches it to your agent. Sync automations list to ElevenLabs knowledge does the same for your automations table with automations_built.txt. You end up with a voice agent that answers from the latest version of both tables.
The workflows
3 workflows- 01
Split call questions into FAQ recordsWhen a new post call review lands in Airtable, split its new questions into separate records in your FAQs table
- 02
Sync FAQs table to ElevenLabs knowledgeWhen your FAQs table changes in Airtable, rebuild the FAQs document in your ElevenLabs agent's knowledge base
- 03
Sync automations list to ElevenLabs knowledgeWhen your automations table changes in Airtable, rebuild the automations document in your ElevenLabs agent's knowledge base