Split call questions into FAQ records

An Airtable trigger checks your post call reviews table every minute for new records. An OpenAI model reads the New Questions field, works out whether it holds one question or several (split by question marks, semicolons or commas) and returns them as a list.

Each question becomes its own record in your FAQs table, ready for you to add an answer. In the voice agent system this sits between the call handling workflow, which saves the new questions, and the FAQs sync workflow, which sends the answered list to your agent's knowledge base.